This March, greater than 450 property managers, traders, HOA leaders, and expertise professionals gathered in San Diego for PM Nation 2023.
Attendees had been handled to a novel mixture of content material on the three-day occasion, from analysis into present property administration tendencies and the way forward for the business to in depth networking and centered periods on overcoming particular enterprise challenges.
With main property administration software program manufacturers Buildium and Propertyware, internet hosting the occasion, there was a robust deal with the sensible methods expertise can assist property managers develop.
Day 1: Discovering Group and Inventive Options
Even earlier than the welcome keynote on Day 1, attendees had been capable of join over their morning espresso in Birds of a Feather networking meet-ups organized round particular pursuits and enterprise priorities.
Buildium and Propertyware customers talked about how they’ve been utilizing their respective platforms and shared recommendation with their friends.
Different Birds of a Feather Meetups happened all through the occasion, for attendees centered on HOAs, bigger door counts (500+), and portfolio specializations.
Early within the day Mike Mauseth, Senior Vice President, Blended Use Division, RealPage, took the stage to debate the present realities our business is dealing with, the explanations we’re optimistic for the alternatives to return, and the ways in which expertise can be utilized to raise the way in which enterprise is finished in property administration.
He then unveiled a few of the most shocking and vital findings from the 2023 Trade Report earlier than Buildium’s Jeana Pondelli, Director of Product Administration and Fallon Parker, Director of Product Design and Expertise joined him onstage for a behind-the-scenes take a look at the corporate’s innovation philosophy, how prospects can get entangled within the product course of, and a recap of what we’ve achieved with our prospects up to now 12 months (with a contemporary call-to-action for PMN attendees to take part in product activation stations onsite).
The afternoon was filled with breakout periods on top-of-mind points comparable to understanding the shifts in rental demand (with contemporary knowledge unveiled to maintain property managers knowledgeable), confirmed methods to enhance the leasing course of, and a two-part session unpacking the intricacies of the accounting cycle.
One stand-out session centered on navigating property administration staffing challenges, led by a panel of skilled PM firm homeowners (Mark Liberman of On the Mark Management and Chris DiMarco of Common Cents Property Management) alongside a veteran government enterprise advisor (Deborah Newell of Real-Time Consulting Services). Collectively, they addressed present staffing challenges out there and tendencies to be careful for. They shared confirmed methods to draw new expertise and the teachings they discovered firsthand from coaching and motivating their groups.
With the latest launch of the Buildium Marketplace—an ecosystem of options and companies tailor-made to Buildium customers—an array of companions had been at PM Nation to share their very own suggestions and expertise. Noah Smith, Product Specialist at Obligo explored inventive options to safety deposits that effectively eradicate ache factors for each tenants and companies. In the meantime, Victoria Cowart Director of Schooling and Outreach at PetScreening dug into the perfect methods to deal with help animals and lodging requests, one of the frequent HUD grievance subjects.
Day 2: Placing Tech to Work with Personalised Experiences
Day 2’s keynote, delivered by The Center for Generational Kinetics’ Alicia Rainwater drew a big crowd desperate to learn to strengthen their retention methods. Alicia shared ways to bridge generational gaps in views and communication to create extra long-lasting connections with workers and prospects. Attendees had been capable of reinforce the following tips with the various particular business insights, instruments, and expertise offered all through the occasion.
A technique they had been capable of begin placing what they discovered into motion on the spot was by means of product city halls and breakout periods for Buildium and Propertyware customers. In these periods, attendees obtained recommendation on particular challenges and found new instruments and capabilities within the software program they’re already utilizing.
In between periods, attendees had been capable of get much more customized consideration by partaking with the on-site Assist Desks that hosted greater than 200 one-on-one appointments over the course of the occasion. The Discovery Lounge expo corridor additionally provided the chance to community with business friends, discover interactive product stations within the PM Labs space, and chat with the number of property administration assist corporations hand-picked to sponsor the occasion.
Day 3: Drafting a Roadmap for Development
Day 3 provided an in-depth government workshop for round 100 attendees prepared to start out taking their enterprise to the subsequent degree. The primary session of the day included an interactive audit of staff roles and obligations adopted by workout routines to pinpoint the roles, gaps and decide the methods to achieve the perfect staff construction for every property administration firm.
The follow-up session launched methods to map KPIs to particular person staff roles, drawing from real-world case research. Every government within the session was additionally proven how you can implement, monitor, and reassess these KPIs over time, earlier than studying how you can carry all of it collectively in a 3rd session on organising an general enterprise efficiency plan.
Because the third day of the occasion got here to a detailed, attendees packed their luggage and ready to depart with a transparent sport plan to run their enterprise extra successfully. Some even had the primary few steps of their plan already checked off. However in addition they left with much more than that: new networking connections, a report filled with the invaluable business tendencies, and an inside take a look at new property administration instruments and how you can get essentially the most out of them. In brief, they left with all the advantages of being a part of a group we name PM Nation.
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